Program Format

The program consists of five modules and requires 54 hours of classroom time over 5 months. Class times are Thursday evenings 5:30pm-9:30pm and Fridays 8:30am-4:30pm with final presentations at the end of the program.

"There is no question that health professionals stand to benefit from learning that explores the concept of care from both a patient and systems centered perspective."
- Dr. Garey Mazowita, Providence Healthcare

Course Content

Module 1: Program Launch and Leadership

During the launch participants identify a key challenge in the delivery and/or management of healthcare, either in their specific program or department or in the greater system of care. The Leadership component of Module 1 focuses on three key areas: Principles of Engagement, Facilitating Change, and Team Effectiveness.

Module 2: Service Excellence

The objective of this module is to understand how to design and operate healthcare organizations to achieve strategic objectives. Topic areas include, Introduction to Strategy of Services and Operations, a Systems View and Management of Healthcare, and Operational Design-Managing Quality and Patient Safety 1.

Module 3: Financial Strategy

This module provides an overview of financial strategy and resource management. Topics include, Financial Strategy for Healthcare Settings, Decision Making, Managing Risk, Developing and Managing Operating Budgets, and Specific Budgeting Techniques.

Module 4: New Development Strategies and Tools

The aim of this module is to examine the design and development of new services and the key change strategies impacting healthcare. Topics include: Roles and Management of Technology in Healthcare, Patient Safety 2, and Building and Presenting Airtight Business Cases.

Module 5: Capstone Presentations and Program Finale

All participants will develop a final presentation on a topic of their choosing in order to demonstrate mastery of the principles covered during the HMP.